CANCELLATION POLICY
Cancellation of registration must be made in writing to the Summit Registration team at ibosummit2025@allevents.co.za

• Cancellation from date of registration to 1 February 2025 - Full refund, less 15% admin fee
• Cancellation between 2 February and 30th June 2025 - 50% of the booking fee will be refunded
• Cancellation between 1 July to 25 July 2025 - 25% of the booking fee will be refunded
• Cancellation between 26 July to date of conference - No refunds allowed, 100% cancellation will be charged

Attendees are responsible for cancelling their own travel reservations. Any cancellation fees charged to IBO Summit South Africa 2025 by third party suppliers will be deducted from any refund that may be due.

PAYMENT 
Payment method is via online PayFast (e-commerce provider) or bank transfer. Should you have any difficulties, please email the Summit Registration team: ibosummit2025@allevents.co.za   
PLEASE NOTE: Your registration will only be confirmed and access permitted if full prepayment is received prior to the start of the Summit or if payment is made on-site, upon arrival at registration. Please ensure that any transfer-related charges or fees are settled by you.

PAYMENT TERMS
Currency Exchange Rate Disclaimer: Client/Card holder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. IBO Summit South Africa 2025 will not be liable or responsible for any loss incurred by the Client/Card holder from an adjustment made due to the currency exchange rate, nor will IBO Summit South Africa 2025 pursue the Client/Card holder for collection if that adjustment should be made in the Client’s/Cardholder’s favour.

BANK CHARGES
All bank charges are for the payers account. The full amount must be received in the Summit bank account.

PROGRAMME
The programme may be subject to change without prior notice.

FORCE MAJEURE
After the cancellation cut-off date, payments made are not refundable for any reason, including, but not limited to, failure to use congress attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems, or an act of terrorism.

SUBSTITUTION AND BADGE POLICY
Substitution of registrations may be made at any time up to the Summit start date but must be approved and will be at the Organisers discretion.
Invitations that are part of an Association membership or invitational program are non-transferable and are ineligible for substitution.
Please consult the Summit Registration team with any questions.
Sharing of Attendee badges/credentials is not permitted at any time.
Badges/credentials are issued to, and can be picked up by, and used only by the Attendee named in the registration.
Proof of Registration will be required for each Attendee when collecting a badge onsite.
Badges must be worn at all times during the Summit.
The Summit badge allows an Attendee entry to the overall sessions.
Admission is subject to venue capacity and other requirements. For example, COVID-19 safety regulations and certain sessions may be restricted for venue capacity policy.

RIGHT OF ADMISSION 
This IBO Summit South Africa 2025 reserves the right, in its sole discretion, to limit or deny access to any entity or individual.

Payment Disclaimer
Read these instructions carefully before making a payment.

Online payments
Payment Confirmation
Communication to IBO Summit South Africa 2025 from payment gateways, whether the payment was successful or not, can take up to 5 minutes.
If the payment has not been deducted, you will be re-directed to the registration payment page.

Successful Payment
You will receive an email notification with a PDF attachment acknowledging the payment made for your registration. Please keep this email safely with you.

Useful tips
Do ensure there are sufficient funds in your account.

1. Payment Cancelled: If your payment is cancelled after reaching the payment gateway, you will come back to the registration payment page where you can try to make another payment.
2. Payment Declined: Payment can be declined for multiple reasons: incorrect card credentials, incorrect OTP to authenticate and validate your payment, insufficient funds in your bank account, and reaching the maximum spend limit on your credit or debit card.
3. Do not - close the browser before returning to the online confirmation page, click the back button on the browser while making a payment.

Bank Transfer
An automated invoices will be sent to your registered email address. Please note: Unpaid registrations are not confirmed. All bank charges are for the payers account. The full amount must be received in the Summit bank account.