CANCELLATION POLICY
Cancellation of registration must be made in writing to the Congress Secretariat at congress@esprm2026.com

The percentage of refund will be as follows for valid cancellations:

• Early Bird Deadline is 16 February 2026.
• Up to 90 days prior to arrival-full refund less bank charges.
• Up to 60 days prior to arrival-cancellation charge of Euro 100.
• Less than 60 days prior to arrival – no refund.
• Non-payment of an issued invoice does not constitute a valid cancellation.

Attendees are responsible for cancelling their own travel reservations. Only hotel reservations made through the Congress website will be cancelled automatically in the event of a valid written cancellation request. Any cancellation fees charged to Paragon Global by third party suppliers will be deducted from any refund that may be due.

EARLY REGISTRATION FEE
To qualify for the Early Registration fee, please ensure payment is received on or before 16 February 2026. A seven (7) day grace period will apply for registrations completed on 16 February 2026 where an invoice has been issued on that date. Any payments outstanding after the grace period will automatically be amended to the Regular rate. 

RIGHT OF ADMISSION 
This Congress is organized by Paragon Global, which reserves the right, in its sole discretion, to limit or deny access to any entity or individual.

PAYMENT 
Payment method is via online using Tranzila (Credit/Debit card) or PayPal as a payment platform, should you have any difficulties, please email the congress secretariat: congress@esprm2026.com
Bank Transfers: All payments are to be received within 7 days from date of invoice.
PLEASE NOTE: Your registration will only be confirmed and access permitted if full prepayment is received prior to the start of the Congress or if payment is made on-site, upon arrival at registration. Please ensure that any transfer-related charges or fees are settled by you. 

BANK CHARGES
All bank charges are for the payers account. The full amount must be received in the Congress bank account.

PROGRAM
The program may be subject to change without prior notice.

FORCE MAJEURE
After the cancellation cut-off date, payments made are not refundable for any reason, including, but not limited to, failure to use congress attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems, or an act of terrorism.

SUBSTITUTION AND BADGE POLICY
Substitution of registrations may be made at any time up to the Congress start date but must be approved and will be at Paragon Group’s discretion.
Invitations that are part of an Association membership or invitational program are non-transferable and are ineligible for substitution.
Please consult the Congress Secretariat with any questions.
Sharing of Attendee badges/credentials is not permitted at any time.
Badges/credentials are issued to, and can be picked up by, and used only by the Attendee named in the registration.
Proof of Registration will be required for each Attendee when collecting a badge onsite.
Badges must be worn at all times during the Congress.
The Congress badge allows an Attendee entry to the overall Congress sessions.

PAYMENT TERMS
Currency Exchange Rate Disclaimer: Client/Cardholder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. Paragon Global will not be liable or responsible for any loss incurred by the Client/Cardholder from an adjustment made due to the currency exchange rate, nor will Paragon Global pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favour.

Please select your payment method below and take note of the payment guidelines. Do not close this page, your registration will not be processed. If you encounter any errors from the payment gateway, please select the relevant payment option as per the guidelines below and submit your registration using the "Submit your registration" button at the bottom of the page.

Payment Disclaimer
Read these instructions carefully before making a payment.

Online and PayPal payments
Communication to the Congress from payment gateways, whether the payment was successful or not, can take up to 5 minutes.
If the payment has not been deducted, you will be re-directed to the registration payment page.

Successful Payment
You will receive an email notification with a PDF receipt acknowledging the payment made for your registration. Please keep this email safely with you.

Useful tips
Do ensure there are sufficient funds in your account.

1. Payment Cancelled: If your payment is cancelled after reaching the payment gateway, you will come back to the registration payment page where you can try to make another payment.
2. Payment Declined: Payment can be declined for multiple reasons: incorrect card credentials, incorrect OTP to authenticate and validate your payment, insufficient funds in your bank account, and reaching the maximum spend limit on your credit or debit card.
3. Do not - close the browser before returning to the online confirmation page, click the back button on the browser while making a payment.

Declined, cancelled, or failed payments: Do not close the payment page. Select the appropriate error code and submit your registration. Our team will contact you with the next steps.

Online Credit/Debit card payment