CANCELLATION POLICY
Cancellation of registration must be made in writing to the Congress Secretariat at congress@ioda-congress.com.
The percentage of refund will be as follows for valid cancellations:

• Early Bird Deadline is 19 May 2026
• Up to 90 days prior to arrival-full refund less bank charges.
• Up to 60 days prior to arrival-cancellation charge of Euro 100.
• Less than 60 days prior to arrival – no refund.
• Non-payment of an issued invoice does not constitute a valid cancellation.

Attendees are responsible for cancelling their own travel reservations. Only hotel reservations made through the Congress website will be cancelled automatically in the event of a valid written cancellation request. Any cancellation fees charged to Paragon Global by third party suppliers will be deducted from any refund that may be due.

EARLY REGISTRATION FEE
To qualify for the Early Registration fee, please ensure payment is received on or before 19 May 2026. A seven (7) day grace period will apply for registrations completed on 19 May 2026 where an invoice has been issued on that date. Any payments outstanding after the grace period will automatically be amended to the Regular rate. 

RIGHT OF ADMISSION 
This Congress is organized by Paragon Global, which reserves the right, in its sole discretion, to limit or deny access to any entity or individual.

PAYMENT 
Payment method is via online using PayPal or credit card as a payment platform, should you have any difficulties, please email the congress secreteriat: congress@ioda-congress.com
PLEASE NOTE: Your registration will only be confirmed and access permitted if full prepayment is received prior to the start of the Congress or if payment is made on-site, upon arrival at registration. Please ensure that any transfer-related charges or fees are settled by you. 

BANK CHARGES
All bank charges are for the payers account. The full amount must be received in the Congress bank account.

PROGRAMME
The programme may be subject to change without prior notice.

FORCE MAJEURE
After the cancellation cut-off date, payments made are not refundable for any reason, including, but not limited to, failure to use congress attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems, or an act of terrorism.

SUBSTITUTION AND BADGE POLICY
Substitution of registrations may be made at any time up to the Congress start date but must be approved and will be at Paragon Group’ discretion.
Invitations that are part of an Association membership or invitational program are non-transferable and are ineligible for substitution.
Please consult the Congress Secretariat with any questions.
Sharing of Attendee badges/credentials is not permitted at any time.
Badges/credentials are issued to, and can be picked up by, and used only by the Attendee named in the registration.
Proof of Registration will be required for each Attendee when collecting a badge onsite.
Badges must be worn at all times during the Congress.
The Congress badge allows an Attendee entry to the overall Congress sessions.

PAYMENT TERMS
Currency Exchange Rate Disclaimer: Client/Cardholder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. Paragon Global will not be liable or responsible for any loss incurred by the Client/Cardholder from an adjustment made due to the currency exchange rate, nor will Paragon Global pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favour.

Payment Disclaimer

Please read the instructions below carefully before making a payment.

Online and PayPal Payments

• Communication from the payment gateway to the Congress system (whether successful or unsuccessful) may take up to 5 minutes.

• If the payment has not been deducted, you will be redirected back to the registration payment page.

Successful Payment

• You will receive an email confirmation with a PDF receipt acknowledging payment for your registration.

• Please keep this email for your records.

Useful Tips

• Ensure there are sufficient funds available in your account before attempting payment.

Payment Status Explanations

• Payment Cancelled:
  If your payment is cancelled after reaching the payment gateway, you will be redirected to the registration payment page, where you may attempt payment again.

• Payment Declined:
  Payments may be declined for several reasons, including:

  • Incorrect card details

  • Incorrect OTP used to authenticate the payment

  • Insufficient funds

  • Credit or debit card spend limit reached

• Do Not:

  • Close the browser before returning to the online confirmation page

  • Click the browser back button while making a payment

• Declined, Cancelled, or Failed Payments:
  Do not close the payment page. Select the appropriate error code and submit your registration. Our team will contact you with the next steps.

Online Credit / Debit Card Payment

• Select this option to pay by credit or debit card.

• You will be redirected to a secure payment page — do not close this page, as your registration will remain incomplete.

• Please wait for the transaction to finish. Successful payments will redirect you to the Thank You page.

If the payment fails:

You will be redirected back to the payment page. Please select the relevant error code below:

• Credit card error – Other
  (e.g. refusal,declined payment or any other error)
  Select this option and continue and submit your registration. Our registration team will contact you.

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PayPal Account / Pay with Credit Card as a Guest

• If you do not have a PayPal account, you may proceed as a guest using your debit or credit card.

• When redirected to PayPal, select “Pay with Debit or Credit Card.”

• Click here to follow the guest payment steps.

Send Invoice – Bank Transfer

• If you select this option, your registration will not be confirmed immediately.

• An automated invoice will be sent to your registered email address.

• All bank charges are for the payer’s account.

• The full invoiced amount must be received in the Summit bank account.

• Please ensure you carefully review the banking details provided on the invoice.